AW FITNESS

Terms & Conditions

These terms and conditions apply to your purchase of all personal trainer sessions and services.

These terms and conditions form part of your agreement with AW FITNESS.

Your agreement with AW FITNESS is made up of your completed and signed Physical Activity Readiness Questionnaire (PAR-Q) and these Terms and Conditions. These documents together form a legal agreement between us, so please make sure that you read them carefully and understand them. If you have any questions, please get in contact immediately.

Client & Trainer Agreement

  • AW FITNESS will use their skills and knowledge to create a safe exercise programme that will be tailored to suit the Client’s personal goals, fitness levels and exercise likes and dislikes.
  • AW FITNESS will provide coaching, advice and support that the Client may need to help them achieve their goals. The Client’s progress will be regularly monitored, and the programme will be revised and adjusted accordingly.
  • AW FITNESS will provide all required equipment and will organise appropriate venues for all 1-2-1 personal training sessions and fitness classes.
  • The Client is responsible for keeping their contact information up to date with AW FITNESS.
  • All Client information will be kept strictly private and confidential.
  • If AW FITNESS requires further medical information from a medical practitioner, the Client must provide such details.
  • It is understood between the Client and AW FITNESS that both parties will commit to the programme and give 100% effort.
  • The Client should arrive 5 minutes prior to a personal training session/fitness class, so that a full session can be achieved on each visit. It is advisable that the client warms up and stretches before the session begins to ensure the Client can take full advantage of the session time.
  • The Client is required to wear appropriate clothing and footwear. Clothes should be loose fitting and non-restrictive. Footwear should be comfortable and provide adequate support.
  • All AW FITNESS plans will be prepared based on information provided by the Client. The Client is responsible for the accuracy of any information that they provide to AW FITNESS. The Client is responsible for informing AW FITNESS of any health issues or medical conditions when signing up.
  • The Client understands that there are always risks in participating in any kind of sports activity or exercise programme. The Client acknowledges that AW FITNESS is not responsible for any injuries claimed to have been sustained, except where injury was caused by any gross negligence or intentional act by AW FITNESS.

Personal Training Terms and Conditions

Medical and Health

  • All Clients must complete and sign a Physical Activity Readiness Questionnaire (PAR-Q) before commencing any exercise programme.
  • The Client agrees to inform AW FITNESS of any and all conditions, medical or otherwise, that may affect the Client’s ability to participate in Training Sessions.
  • AW FITNESS may require a letter of medical clearance from a GP to confirm that the Client is safe to participate in a personal training fitness programme.
  • The Client must inform AW FITNESS immediately if their personal or health circumstances change.
  • AW FITNESS cannot prescribe treatment or diagnose medical conditions. The Client may be asked at any time ask to consult with their GP should any medical condition arise.

Cancellation Policy

  • 48 hours’ notice of cancellation is required for all personal training sessions. This can be done via email.
  • Notice of less than 48 hours’ notice will incur full payment of the missed session. No refunds will be made.

Lateness Policy

  • If the client is late for a session, the session will not be extended and will end at the appointed time.
  • If AW FITNESS is late, additional time will be added to the session or to subsequent sessions.

Payment Policy

  • Payment for single sessions must be made at the time of booking.
  • Block sessions must be paid for in advance. However, sessions do not need to be booked in advance.
  • All sessions must be redeemed within 90 days of purchase. After which time, any unused sessions will be lost and no refund will be made. This may be extended for up to 12 months for the following reasons only:
    • Serious illness
    • Serious injury
    • Pregnancy
  • To request an extension for one of these reasons, you must contact AW FITNESS as soon as possible. You may be asked to provide proof of serious illness, serious injury or pregnancy.
  • Costs are subject to economic conditions, inflation and annual reviews of pricing structures and therefore can be changed at any time. Written notification will be provided in the case of price increases.
  • AW FITNESS reserves the right to cancel a session(s) for non-payment of services.

Refunds

  • If for any medical reason, the Client is no longer able to complete any Personal Training sessions, a refund will be provided for any outstanding sessions. Proof from a GP may be required.
  • If the Client chooses not to continue Personal Training sessions for any other reason, a refund for any sessions already booked and/or paid for will not be provided, as the training plan will have been custom-made specifically for the Client.  

Expected Results

  • While AW FITNESS believes that our custom-made Personal Ttraining services and exercise plans will lead to the Client’s desired results, AW FITNESS cannot guarantee any specific results. Any exercise plan will depend on the individual Client. Results will be affected by the effort and commitment and consistency of the individual. No warranties of any kind are provided as to the results that may be achieved as a result of following AW FITNESS programmes.
  • All testimonials displayed on our website are genuine reviews from real Clients who have followed AW FITNESS programmes. They are examples of the results that individuals have achieved.

Force Majeure

Should a session need to be cancelled for reasons beyond the control of AW FITNESS, such as exceptional weather conditions, flood, fire, war, industrial action, disruption to mechanical or electrical supplies or other unforeseen events, and this is unavoidable, in such circumstances, AW FITNESS will not be in breach of these terms.

Home Workouts

  • Where the Client completes AW FITNESS workouts in their own home, the Client agrees to check the training area for hazards and ensure any are removed first before exercising.
  • The Client agrees to use any personal equipment at home in line with manufacturer guidelines.

Agreement

By signing this agreement below, you confirm that you understand and agree to all the Terms and Conditions between you and AW FITNESS, and you agree to follow all the guidelines set out above.